Astrocom provides the best support and service in the industry. We've installed
more than 5,000 Internet appliances in a wide variety of network environments.
We deliver a customer experience others simply can't match. And because
WAN/Internet connectivity is our core competency (not a peripheral business
like our competitors), Astrocom's customer support team is 100 percent
dedicated to the high performance and availability of your Internet applications.
Our support services include:
- Free support for 90 days, including network design, configuration and installation
assistance. Our competitors require service agreements or charge customers for
all service calls.
- A 30-day money-back guarantee.
- A 3-year depot warranty.
- Customer support team members who are full-time, U.S.-based employees
(not outsourced contractors) for the best possible service and support.
- A guaranteed response time of 15 minutes for inbound customer service calls.
Standard Warranty
Every Astrocom product is backed by
Astrocom's Standard Warranty:
A three-year return-to-factory hardware replacement warranty; plus a
90-day warranty that covers:
- "Spare in the Air" overnight replacement services
- Toll-free support, including expert installation services
- All firmware upgrades
